Carolina Expressways, Inc. Privacy Policy

Effective Date: November 2nd, 2025
Last Updated: November 2nd, 2025

1. Introduction

Carolina Expressways ("we," "us," "our," or "Company") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.carolinaexpressways.com], use our services, or interact with us in connection with our freight brokerage operations.

By accessing our website or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

2. Information We Collect

2.1 Information You Provide to Us

We collect information that you voluntarily provide when you:

Request a freight quote or services
Register as a carrier or shipper
Create an account on our website
Submit forms, applications, or inquiries
Communicate with us via email, phone, or chat
Subscribe to our newsletter or marketing communications

This information may include:

Name and contact information (email address, phone number, mailing address)
Company name and business information
Department of Transportation (DOT) number and Motor Carrier (MC) number
Federal Employer Identification Number (EIN) or Tax ID
Driver's license or commercial driver's license (CDL) information
Insurance certificates and policy information
Banking and payment information
Shipment details (origin, destination, cargo specifications, delivery requirements)
Vehicle and equipment information

2.2 Information Automatically Collected

When you visit our website, we automatically collect certain information about your device and browsing activity, including:

IP address and device identifiers
Browser type and version
Operating system
Pages viewed and time spent on pages
Referring website addresses
Date and time of visits
Clickstream data and navigation patterns

We collect this information through cookies, web beacons, and similar tracking technologies.

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

Federal Motor Carrier Safety Administration (FMCSA) databases
Credit reporting agencies and background check services
Insurance verification services
Carrier monitoring and compliance verification platforms
Our business partners, shippers, and carriers
Public records and databases

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Delivery and Operations

To provide freight brokerage services and fulfill transportation requests
To match shippers with qualified carriers
To arrange, coordinate, and track shipments
To process payments and settlements
To communicate regarding shipments, loads, and logistics operations
To provide customer support and respond to inquiries

3.2 Compliance and Safety

To verify carrier authority, insurance, and safety credentials
To conduct background checks and carrier vetting
To comply with Federal Motor Carrier Safety Administration (FMCSA) regulations
To maintain required records per Department of Transportation (DOT) requirements
To monitor carrier compliance and safety ratings
To investigate and prevent fraud, double brokering, and cargo theft

3.3 Business Operations

To maintain and improve our website and services
To analyze usage trends and optimize user experience
To develop new services and features
To conduct market research and business analytics
To manage our carrier and shipper networks

3.4 Marketing and Communications

To send newsletters, promotional materials, and service updates
To provide information about our services and industry insights
To respond to your requests and inquiries

3.5 Legal and Regulatory Requirements

To comply with applicable laws, regulations, and legal processes
To enforce our terms of service and other agreements
To protect our rights, property, and safety, and that of our users and the public
To respond to government requests and legal proceedings

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 Service Providers and Business Partners

We share information with trusted third-party service providers who assist us in operating our business, including:

Transportation management system (TMS) providers
Freight factoring companies (including Denim)
Carrier vetting and compliance monitoring services
Payment processors and financial institutions
Insurance verification services
Technology and hosting providers
Customer relationship management (CRM) platforms

4.2 Carriers and Shippers

We share relevant shipment information between shippers and carriers to facilitate freight transportation, including load details, pickup and delivery information, contact information, and documentation required for successful freight movement.

4.3 Legal and Regulatory Compliance

We may disclose your information when required by law or in response to:

Subpoenas, court orders, or legal processes
Requests from government agencies or regulatory authorities
FMCSA audits or investigations
Law enforcement requests

4.4 Business Transactions

In the event of a merger, acquisition, asset sale, or bankruptcy, your information may be transferred to the acquiring entity or successor organization.

4.5 With Your Consent

We may share your information for any other purpose with your explicit consent.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

Transactional Records: We retain shipment records, invoices, and related documentation for a minimum of three (3) years as required by FMCSA regulations (49 CFR Part 371.3).
Carrier Information: Carrier credentials, insurance certificates, and compliance records are retained for the duration of the business relationship and for three (3) years thereafter.
Account Information: Active account information is retained while your account remains active and for a reasonable period thereafter.
Marketing Communications: Subscription information is retained until you unsubscribe or request deletion.

When information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies and applicable legal requirements.

6. Your Privacy Rights

Depending on your location and applicable law, you may have the following rights regarding your personal information:

6.1 Access and Portability

You have the right to request access to the personal information we hold about you and to receive a copy of that information in a portable format.

6.2 Correction

You have the right to request correction of inaccurate or incomplete personal information.

6.3 Deletion

You have the right to request deletion of your personal information, subject to certain exceptions (such as legal retention requirements).

6.4 Opt-Out of Marketing

You may opt out of receiving marketing communications by:

Clicking the "unsubscribe" link in our emails
Contacting us directly at [privacy@carolinaexpressways.com]
Updating your communication preferences in your account settings

6.5 Do Not Sell My Personal Information

Carolina Expressways does not sell personal information to third parties for monetary consideration.

6.6 Exercising Your Rights

To exercise any of these rights, please contact us at:

Email: privacy@carolinaexpressways.com
Phone: (540) 200-2075
Mail: 400 Monticiello Ave., Suite# 1802, Norfolk, VA 23510-2670

We will respond to your request within the timeframe required by applicable law, typically within 30-45 days.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect usage information.

7.1 Types of Cookies We Use

Essential Cookies: Necessary for website functionality and cannot be disabled
Performance Cookies: Collect anonymous data about website usage and performance
Functional Cookies: Remember your preferences and settings
Analytics Cookies: Help us understand how visitors interact with our website
Marketing Cookies: Track visitors across websites to display relevant advertisements

7.2 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our website. To learn more about cookies and how to manage them, visit [www.allaboutcookies.org].

8. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of sensitive data in transit and at rest
Secure socket layer (SSL) technology for data transmission
Access controls and authentication procedures
Regular security assessments and monitoring
Employee training on data protection and privacy practices
Secure data storage and backup systems

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but remain committed to maintaining industry-standard safeguards.

9. Third-Party Links

Our website may contain links to third-party websites, services, or applications that are not operated by Carolina Expressways. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 18, we will take steps to delete such information promptly.

11. International Data Transfers

Carolina Expressways operates primarily within the United States. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your jurisdiction. By using our services, you consent to the transfer of your information to the United States.

12. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

12.1 Right to Know

You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources of that information, the business purpose for collecting it, and the categories of third parties with whom we share it.

12.2 Right to Delete

You have the right to request deletion of your personal information, subject to certain exceptions.

12.3 Right to Opt-Out

You have the right to opt out of the "sale" of your personal information. Carolina Expressways does not sell personal information.

12.4 Right to Non-Discrimination

You have the right not to receive discriminatory treatment for exercising your CCPA rights.

12.5 Authorized Agent

You may designate an authorized agent to make requests on your behalf. We may require verification of your identity and the agent's authority.

To exercise your California privacy rights, contact us at [privacy@carolinaexpressways.com] or [Insert Phone Number].

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this policy and post the revised policy on our website.

For material changes, we will provide additional notice, such as by email or through a prominent notice on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Carolina Expressways
400 Monticiello Ave., Suite# 1802, Norfolk, VA 23510-2670
Email: privacy@carolinaexpressways.com
Phone: (540) 200-2075
Hours: 9am to 5pm (EST)

For privacy-related inquiries, please allow up to 5 business days for a response.

15. Consent

By using our website and services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

Note: This Privacy Policy template should be reviewed by legal counsel before implementation to ensure compliance with all applicable federal, state, and local laws, including but not limited to FMCSA regulations, CCPA, GDPR (if applicable), and other privacy legislation relevant to your business operations and geographic scope.